Refund and Cancellation Policy

This policy explains how All Exam Success handles subscription and related payments and refund requests. If you change your mind shortly after purchase, we intend to honor a full refund when you ask within two days.

1Full refund within 2 days

If you request a full refund within 2 calendar days (48 hours) of your purchase, we will honor it. This applies to qualifying subscription and paid product purchases made directly through All Exam Success, provided the request is submitted within the window.

2What this applies to

This policy covers exam subscription fees, Premium upgrades, and test paper pack purchases on the platform. Promotional offers or payments processed outside All Exam Success may follow different rules, which will be stated at checkout where applicable.

3How to request a refund

Contact us via Help / Support or email. Include your account email, the purchase date, and your payment reference or receipt if you have one. We will confirm receipt and guide you through the next steps.

4Refund processing

Approved refunds are returned to your original payment method whenever possible. Processing usually takes 5–10 business days, depending on your bank or payment provider. Once processed, paid access tied to that purchase will end.

5Requests after 2 days

Refund requests received more than 2 days after purchase are reviewed case by case. We may decline refunds where subscription benefits have already been substantially used, except where required by applicable law. We may update this policy from time to time; the version on this page applies to new purchases after it is published.